TROTS Reception Services
This website is a subpage of TROTS Reception Services where we would like to inform you.
Outsourcing your reception services has many advantages. Not only are you sure that your front office is always occupied (also during illness) but also that the service is professional. Moreover you can realise extra capacity during the peak period. TROTS is a specialist when outsourcing reception services is concerned. Not only do we take care of the right match but we also take care of intense support of the receptionist(s).
From receptionist to hostess
To TROTS, hospitality means hospitable, warm welcome, correct guidance, addressing everyone. The current office is changing more and more from a place to work to a place to meet colleagues and associates; from a place of business of the work processes to a first appearance to the customer. The roles and activities of the reception/ service desk and of the employees will change as a consequence. The receptionists become hostesses and the collaboration with the service desk will be optimised. The employees are expected to collect their visitor so visitors will not go astray in the building.
Outsourcing your reception services is particularly interesting:
- if you want to improve your accessibility
- if a professional reception is important to you
- if you share an office building with multiple organisations
- if you want to save costs
- if you are looking for continuity
- if you want to focus on your core process/ core business
The benefits of outsourcing the reception services:
- 99,9% occupancy, also during illness, leave and peak periods
- You know in advance exactly what the cost are / cost reduction
- No reception employees on your payroll
- We arrange everything for you, training as well
- The quality remains high because of regular evaluations, guidance and training
- No daily worries
“i am aware of the guest journey. I love services!”
Receptionist on demand
We have a poule of receptionist that are working for our clients in different regions. All our receptionists have experience in working for the clients. You can work with our service, when your own receptionists are on holiday or ill. We will send one of our poule-receptionists.
For more information, please call 088 - 4555 120 or email : firstname.lastname@example.org
Secondment: the certainty of good front office staff, without the burden
Do you want to be optimal accessible or professionalise your customer relations, but want to stay maximum flexible? TROTS seconds the right front office employees. With that we offer you the guarantee of permanent and capable staff, without the risk of taking a permanent contract.
We provide front office functions including the following:
- Receptionist/ reception employee/ desk employee
- Facility service employee/ help desk employee
- Office manager
- hospitality hosts
Customers and visitors deserve a warm and friendly reception. For more and more organisations their front office is the first impression of the company. Their marketing – literally – starts at the front door. But however desirable, for many organisations with multiple locations, a personal welcome to visitors at all locations is unrealistic. Leaving doors wide open is not an option, nor do intercom systems provide the desired sense of hospitality. Remote reception offers the solution to these dilemma’s.
How does it work?
At the entrance of a location where a personal reception is impossible, your visitor will find a representative pillar containing a large video screen, a microphone, a video camera, speakers and possibly a telephone handset for the required privacy.
Once your guest touches the button, the reception pillar contacts your or TROTS’ main receptionist through a fast video link. The large video screen and the bright image guarantee genuine contact. At the front office your receptionist can also see exactly who he or she welcomes. Naturally, the receptionist has full control over the access to the other location. This way, the reception pillar offers your guests the personal welcome of a receptionist and ensures you that your premises are secure.
A personal occupation of reception is now no longer unrealistic or very expensive. Remote reception provides a representative alternative for a receptionist at the location, at a significantly lower cost. The system is robust, aesthetically appealing and easy to extend. It does not matter if you have two locations or twenty, with the remote reception your guests are more than welcome!
If you would like to receive more information about the possibilities for your situation, you can always contact our office. 088-45 55 120.